If you're a single woman looking for a place to take your car, DO NOT GO HERE. Employee Glen and Guy are sweet as pie until they GET YOUR MONEY. Today I picked up my BMW to the tune of $1200 for tests and ignition coils. After leaving the lot and getting 10 miles away, I noticed that my turn signals were not automatically switching off (like they used to BEFORE I brought it in). I called in immediately. I explained my situation, and Glen turned into a monster (was the nicest guy on the planet a day ago), told me I was "calling him a liar" and that "he didn't think I had the money to repair anything else", and claimed that they "already knew that was happening". Then he blatantly hung up me. I felt like his remarked were RACIST, DISRESPECTFUL, MISLEADING, and plain rude. I had to call back to speak with the owner, Guy. He had a little more empathy but wasn't much better, oh but he DID offer me the opportunity to bring it back in to get worked in again! Unbelievable. Being a business owner myself, the fact that Guy keeps people like Glen on his staff is one thing; everyone know there's a little shyster in every mechanic, but to defend him and actually expect me to give them MORE money???? STAY AWAY. You've been warned.
Mariah, I've tried reaching out to you to discuss this issue, but it seems we got disconnected. I'm sorry that you had this experience during your visit to Guy's. We strive to give our customers the best service possible and to treat everyone that comes in our shop with respect. I'd like to discuss with you what we can do here to improve our process. Feel free to call us at 504-455-3062 and ask for me, Guy, and we can figure out how to resolve this situation. Guy Valvis Owner
- Guy's Foreign & Domestic Auto Repair