These folks were so nice and attentive. Got in the car and road with me to check out the sounds and problems we had with this "used" car we bought for our daughter. They then took it out on their own to hear the "weird" noises that I mentioned the car made. This place is not conveniet for where we live, but I feel confident that our daughter has a reliable car, thanks to them. And like I said, they are also very nice.